PRIVACY NOTICE
This privacy notice belongs to the Sydenhams Group (“We”, “Us”, “Our”, “Sydenhams Group” or “Sydenhams” means Sydenhams Limited and its subsidiaries). This privacy notice describes how we (and any related entities, partners and relevant 3rd parties) handle the personal information of the following groups of people:·
- Users of our website
- Clients who buy products or services or register an account with us.
- Our suppliers
Our contact details
Name: Sydenhams
Registered Address: 45-47 Ashley Road, Bournemouth BH1 4LG
Telephone: 01202 303585
Email: marketing@sydenhams.co.uk
What, How & Why We Collect Personal Information
We gather and use information that could identify a person either directly or indirectly, often by their name, account, location, an online identifier or other factors related to their identity.
Personal information may have "special category data" that refers to racial or ethnic origin, political opinions, religious beliefs, trade union membership, physical or mental health and criminal records and allegations.
When we get personal information from you, we will tell you whether it is needed or optional.
Most of the personal information we process is provided to us directly by you. Examples of the data we may process are:
- Personal Details - name, address, email address, phone number, birth date, identification copies
- Organisation & Security Information - delivery address, payment information, CCTV footage, photos, credit checks, fraud checks
When you buy products or services from us, data may be used by us for the following purposes:
- Answering questions, issues or requests
- Delivering a service or giving an estimate for a service
- Keeping you updated on our products and services (including marketing)
- Scheduling visits to your home (e.g. for a survey or installation)
- Managing your account, including doing identity checks if needed
- Informing you about significant changes or developments to our site or services
- Processing competition entries
- Claims management and insurance purposes
- Record keeping
When you supply products or services to Sydenhams, your data may be used for the following purposes:
- Order processing and management
- Delivery, installation, return and refund management
- Product responsibility
- Account management, including credit and other background checks where relevant
- Letting you know about important updates or changes to our websites, services and policies
- Managing the supply chain
- Dealing with requests, enquiries and complaints about rights
- For claims and insurance purposes
- For keeping records.
Information about you may also be provided to us indirectly by:
- Delegated authorities
- Business associates
- Credit / Default Agencies
- Financial Institutes
- Insurance Companies
- Health providers
- Third-party service affiliates or suppliers who have sought your consent
Do we share your information?
We will only give third parties the information they need to provide the service we have hired them for, and they are not allowed to use that information for any other purpose.
Your personal data may be shared with the following third parties:
- Supplier – for the purposes of completing an order
- Tax, customs and excise authorities
- Regulators, courts and the police
- Fraud screening agencies
- Credit Reference Agencies
- Duplicate payment reviewers
- Central and local government
- Insurance companies
- Other professional advisors
We may also share your personal information if we think that the sharing is necessary to enforce or apply our terms and conditions or to protect and defend our rights, property or the safety of our customers and other users of the website.
We may share and/or transfer your personal information in relation to a reorganisation of all or part of our business.
Some of the companies that we work with may be based in other countries than the UK. This means that your personal information may be sent outside the UK. We will make sure that your personal information is protected with the same standards of data protection as in the UK, by following laws.
What is Sydenhams legal grounding?
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
- Your consent. You are able to remove your consent at any time. You can do this by contacting head office.
- We have a contractual obligation.
- We have a legal obligation.
- We have a vital interest.
- We need it to perform a public task.
- We have a legitimate interest.
How we store your personal information
Your information is securely stored.
We keep your personal information for the required timeframe, as dictated by law or for operational purposes. We then dispose of your information by a secure method, which depends on how it is stored.
Your data protection rights
Under data protection law, you have rights including:
- Your right of access - You have the right to ask us for copies of your personal information.
- Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
- Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
- Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
- Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
- Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at marketing@sydenhams.co.uk if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at support@sydenhams.co.uk
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address: