Returns & Refund Policy

In the unlikely event that you need to return your item, please read the following policy prior to contacting us: 
 
1. For any returns you must contact online.sales@sydenhams.co.uk stating the reason you require a refund, prior to returning the item to us, then please see below the following points depending on your reason for return.   
2. Any goods must be returned in full with a copy of your invoice included.
3. Online Sales returns have to adhere to this online return policy and will not be processed via the branch.

4. Your statutory rights remain unaffected by this policy.

5. Unwanted/Non-Faulty Goods – Email online.sales@sydenhams.co.uk then please arrange for goods to be returned to: Sydenhams Returns, Westwood Business Park, Nutwood Way, Totton, Southampton SO40 3SS. Goods need to be in their original condition along with a copy of your invoice included. You have 28 days from date of delivery to return your items. Items should be sealed and in original packaging, if unwanted/non-faulty items appear used you will be refunded the amount that reflects the cost of the item in its current condition. You have 28 days from date of delivery to return your items.These will be returned at your (the consumers) cost. You will be refunded within 14 days of receipt for goods only via your original payment method.

6. Faulty Goods – Email online.sales@sydenhams.co.uk and we will provide you with the Sydenhams Claim Form. Please fill out in full and email back to online.sales@sydenhams.co.uk with your proof of purchase and any images showing the fault, where possible. Goods must then be returned to: Sydenhams Returns, Westwood Business Park, Nutwood Way, Totton, Southampton SO40 3SS. Goods need to be returned to this address within 5 working days of raising the claim. Your item will be investigated and if deemed faulty you will be refunded for your delivery charge for sending the goods back so please retain proof of any charge from your courier. 

7. Damaged in Transit – Email online.sales@sydenhams.co.uk if your good’s have been damaged in transit. You have 2 working days including the day it was delivered to claim. Please fill out the Sydenhams Claim Form, which will be emailed to you once you have made initial contact. You MUST include the supporting documentation listed on the claims form for us to process your claim. It could take up to 10 weeks for us to investigate with the carrier, which needs to be finalised prior to us completing any refund.

8. Non-Delivery – Email online.sales@sydenhams.co.uk  if your goods have not been delivered, you have 5 working days from expected delivery date to claim. Please fill out the Sydenhams Claim Form, which will be emailed to you once you have made initial contact. It could take up to 10 weeks for us to investigate with the carrier, which needs to be finalised prior to us completing any refund.